Here are the steps to make a product or size change in SD Huesca.
How do the changes work?
If you want to change a product, you have to request a Return and re-order/purchase. For this new order you will be asked to receive a discount code for the value of the product, so that you do not have to pay it again. The shipping costs of the return will be borne by you, as well as the choice of shipping method. You have 14 calendar days from the moment you receive your purchase to request it.
If the first purchase was made with some kind of discount, it will not be taken into account when you want to place a new order and the promotion is not already active.
If you used a promo code for the first purchase, you will be reactivated at the same time as the refund corresponding to the return of the order is made.
Steps to request the change:
1 - NOTIFY THE INTENTION OF CHANGE within 14 days of purchase.
Send an email to firstname.lastname@example.org indicating in the Subject: PRODUCT CHANGE and indicating in the body of the email, your email, or phone number with which you purchased, the order number -Order Id you have in the confirmation email- , as well as the reason why you return it, the change in this case.
Also in your client account of the platform you can request a refund. This tool will be available within 14 days of purchase.
2 – You must pack the product back into its original box, print the invoice that has reached your mail and include it inside and send the package to Store SD Huesca, Coso Bajo, 13-15. 22001 Huesca.
3- Place the new order in the online store, with the discount code that has arrived by mail, which will be sent with the usual shipping process, after checking that the product of the change is in perfect condition.
We will review each product that is changed. If the product they ship to us is not in good condition or has been used, the customer will be informed to resolve the situation.